Delete Account & Data

You can delete the data stored by TapAlive at any time – without giving a reason and without any waiting period. This page lists all three ways to do it.

Option 1: directly in the app (recommended)

The fastest way – deletion takes effect immediately and you do not need to contact us.

1. Open TapAlive on your device.
2. Tap Settings in the bottom right.
3. Scroll to the Privacy section.
4. Choose „Delete all data“.
5. Confirm the security prompt.

This removes your settings, emergency contacts, buddy links and all server-side data stored for your device ID. Any running check-in timer is stopped and no further alerts are sent.

Option 2: uninstall the app

If you simply remove the app from your device, all locally stored data is deleted immediately – including the anonymous device ID, your settings and the contact list in the app.

The few remaining server-side items (such as the verified phone number and alarm logs) are then removed automatically within 30 days.

Important: uninstalling does not cancel an active subscription. Plus and Premium subscriptions must additionally be cancelled in the store – see the FAQ.

Option 3: send us a deletion request

No longer have access to your device, or want written confirmation of the deletion? Send us an informal deletion request. We will confirm receipt and carry out the deletion.

By email to kontakt@viraai.de – or using the form below.

Name

Email address for our reply

Phone number stored in the app Optional, but it helps us identify your data unambiguously. Without it we may need to ask.

Note

I understand that deletion permanently removes all check-ins, emergency contacts and buddy links, and that TapAlive will no longer send any notifications afterwards. I have read the privacy policy and consent to my details being processed in order to handle this deletion request.

Send deletion request

What gets deleted – and what does not

Retaining billing data is required by law (sec. 147 of the German Fiscal Code) and is therefore exempt from erasure requests. This data is held for tax purposes only and is not processed further.

Cancel your subscription separately

An active Plus or Premium subscription is not cancelled automatically by deleting your data, because it runs through the Apple App Store or Google Play and can only be managed there:

• iPhone / iPad: Settings → your name → Subscriptions → TapAlive → Cancel Subscription
• Android: Play Store → profile picture → Payments and subscriptions → Subscriptions → TapAlive → Cancel subscription

Please cancel the subscription before deleting your data so that no further charges are made.

Other rights under the GDPR

Besides erasure (Art. 17 GDPR) you have further rights – such as access (Art. 15), rectification (Art. 16), restriction of processing (Art. 18) and data portability (Art. 20). An informal email to kontakt@viraai.de is enough for these as well.

A full overview is available in our privacy policy, section 11.

Controller